IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Florence Hair Braiding ("we," "us," or "our") does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect the following types of information:

Personal Information

- Name

- Email address

- Phone number

- Physical address, when provided

- Payment information when you make a payment or book a service

- Opt-in records and timestamps for communication channels such as SMS and email

Non-Personal Information

- IP address

- Browser type

- Device information

- Website usage patterns and analytics

- Cookies and similar technologies

Customer Communication Information

- Records of inquiries and service requests

- Appointment details and preferences

- Service history and feedback

2. How We Use Your Information

We use collected information to:

- Provide and improve our services

- Process payments and transactions

- Communicate with you about inquiries, appointments, reminders, updates, and promotions when consent is provided

- Improve website functionality and user experience

- Maintain security and prevent fraud

- Maintain records of your communication preferences and consent

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, scheduling updates, and important notifications.

Opt-In & Consent

- You will only receive SMS messages if you have explicitly opted in

- We maintain timestamped records of all opt-in actions

- We comply with the Telephone Consumer Protection Act (TCPA) and other applicable laws and regulations

Opt-Out Instructions

- You may cancel SMS notifications at any time by replying STOP

- After opting out, you will receive a final confirmation message and no additional SMS messages will be sent unless you opt in again

- All opt-out requests are processed promptly

Message Frequency & Content

- Message frequency varies based on your interactions with our business

- Messages are directly related to the services you requested

- Promotional messages are sent only when you have provided the appropriate consent

Help & Support

- Reply HELP for assistance or contact us at [email protected]

- Customer support is available during normal business hours

Carrier Information

- Standard message and data rates may apply

- Carriers are not liable for delayed or undelivered messages

- Supported carriers may include major U.S. wireless carriers and regional providers

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement reasonable safeguards to protect your SMS opt-in information and consent records.

4. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information.

We may share information only in the following limited circumstances:

Service Providers

- Third-party vendors who help us operate our business, such as payment processors, booking platforms, website tools, and appointment scheduling systems

- SMS providers and aggregators solely for the purpose of delivering messages you have consented to receive

- All service providers are expected to maintain confidentiality and appropriate security protections

Legal Compliance

- If required by law, legal process, or to protect our rights

- In response to valid law enforcement requests or court orders

Business Transfers

- In connection with a merger, acquisition, or sale of business assets

- If this occurs, your information will remain protected under this Privacy Policy or an equivalent policy

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of text messaging services.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information, including:

- Secure systems and access controls

- Protection of sensitive data during transmission and storage

- Regular system monitoring and updates

- Limited access to personal information

- Reasonable procedures for handling security incidents

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies & Tracking Technologies

We may use cookies and similar technologies to:

- Analyze website traffic and user behavior

- Remember your preferences

- Improve website functionality and performance

- Measure the effectiveness of our site and services

You can manage cookies through your browser settings. Disabling cookies may affect certain website features.

7. Your Rights & Choices

You may have the right to:

- Access, update, or request deletion of your personal information

- Opt out of marketing emails by clicking unsubscribe

- Opt out of SMS messages by replying STOP

- Request information about how your data is used

- Withdraw consent for future communications at any time

- Lodge a complaint with a supervisory authority if you believe your rights have been violated

To exercise these rights, please contact us using the information below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies separately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will always be posted on our website with the updated effective date. If significant changes are made, we may provide additional notice where appropriate.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Florence Hair Braiding
Phone: (502) 305-3488
Email: [email protected]
Website: https://florencehairbraiding.com

By using our website and services, you consent to this Privacy Policy.