SMS Messaging Terms & Compliance

1. Program Description

Florence Hair Braiding offers an SMS messaging program for customers who book appointments through our website at https://florencehairbraiding.com, through our booking forms, or through other approved scheduling forms and who have explicitly opted in to receive text messages. Opt-in is collected through website or booking forms using a dedicated checkbox for SMS consent.

Messages may include:

- Appointment confirmations

- Appointment reminders

- Scheduling and rescheduling updates

- Customer support communications

- Occasional promotional messages, only where the customer has provided the appropriate consent

2. Cancellation Instructions

You can cancel the SMS service at any time. Simply text STOP to the same number that sent you the message. After you send STOP, we will send a confirmation message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us unless you opt in again.

3. Support Information

If you experience issues with our messaging program, reply with HELP for more assistance, or contact us directly at:

Email: [email protected]
Phone: (502) 305-3488

4. Carrier Liability

Carriers are not liable for delayed or undelivered messages.

5. Message & Data Rates

Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies depending on your appointment activity, communication preferences, and service needs. For questions about your text or data plan, contact your wireless provider.

6. Supported Carriers

Our SMS program is supported by major U.S. wireless carriers, including but not limited to AT&T, T-Mobile, Verizon, Sprint, and most regional carriers.

7. Age Restriction

You must be at least 18 years old, or have the permission of a parent or legal guardian, to participate in our SMS program.

8. Privacy Policy

For privacy-related information, please review our Privacy Policy at:
https://florencehairbraiding.com/privacy-policy

We comply with applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and applicable CTIA messaging guidelines.

General Terms

1. Acceptance of Terms

This website (the “Site”) is owned and operated by Florence Hair Braiding (“Company,” “we,” “us,” or “our”). By accessing or using our website, booking forms, services, or related communications, you agree to be bound by these Terms of Service, our Privacy Policy, and any additional terms that may apply to specific services or features offered through the Site.

If you do not agree to these Terms of Service, please do not use our website or services.

We reserve the right to update or modify these Terms of Service at any time. Any changes will be posted on this page with an updated effective date. Your continued use of the Site after changes are posted means you accept those changes.

2. Services

Florence Hair Braiding provides professional hair braiding and related beauty services in Louisville, Kentucky. Services may include, but are not limited to:

- Knotless braids

- Box braids

- Tribal braids

- Cornrows

- Crochet styles

- Sew-ins

Other protective hairstyles

All services are subject to availability, pricing, scheduling, and stylist approval.

3. Appointments, Deposits, and Cancellations

A non-refundable deposit may be required to secure an appointment.

Appointment dates and times are not guaranteed until booking is completed and any required deposit is received.

Clients are responsible for reviewing service details before submitting a booking.

Clients who need to reschedule should contact Florence Hair Braiding as early as possible.

Late arrivals, missed appointments, or repeated cancellations may affect future booking eligibility.

Any additional salon policies posted on our website, booking pages, or service pages are incorporated into these Terms of Service.

4. Intellectual Property Rights

Our Limited License to You

This Site and all content available on it, including text, logos, images, graphics, branding, layouts, and other materials, are the property of Florence Hair Braiding and/or its licensors and are protected by copyright, trademark, and other intellectual property laws.

The Site is provided solely for your personal, non-commercial use. You may not copy, reproduce, republish, upload, post, transmit, distribute, sell, or exploit any material from this Site without our prior written permission.

You may, however, view, download, or print one copy of individual pages for your personal, non-commercial use, provided that all copyright and proprietary notices remain intact.

Your License to Us

By submitting any content to us through the Site, including reviews, messages, forms, images, comments, or other materials, you represent that you own the content or have permission to share it. You grant Florence Hair Braiding a non-exclusive, royalty-free, worldwide license to use, display, reproduce, and distribute such content for business, marketing, customer service, and promotional purposes, unless otherwise prohibited by law.

5. Disclaimers

We may provide links to third-party websites or services for your convenience. We do not control or endorse those third-party sites and are not responsible for their content, products, services, privacy practices, or availability.

All information, services, and content on this Site are provided “as is” and “as available,” without warranties of any kind, either express or implied, to the fullest extent permitted by law. We disclaim all warranties, including implied warranties of merchantability and fitness for a particular purpose.

6. Online Commerce

Certain features of the Site may allow you to pay deposits, purchase services, or interact with third-party platforms such as payment processors, booking systems, or software providers. Florence Hair Braiding is not responsible for the independent actions, policies, or reliability of third-party vendors.

If you make a payment or transaction through a third-party service linked from our Site, you acknowledge that your information may be subject to that third party’s terms and privacy practices.

7. Registration & Account Information

To use certain features of the Site, you may be asked to provide personal information such as your name, phone number, email address, and appointment preferences. You agree that all information you submit is accurate, current, and complete.

You are responsible for any actions taken using the information you provide. If you believe your information has been misused or submitted incorrectly, please contact us immediately at [email protected].

8. Limitation of Liability

To the fullest extent permitted by law, Florence Hair Braiding shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from or related to your use of the Site, your inability to access the Site, your use of our services, or any errors, delays, or interruptions in communications or scheduling.

9. Indemnification

You agree to indemnify and hold harmless Florence Hair Braiding, its owners, staff, and service providers from and against any claims, damages, liabilities, costs, and expenses arising out of your use of the Site, your violation of these Terms of Service, or your misuse of our services or communications.

10. Termination

We reserve the right to suspend or terminate your access to the Site or our services at any time, without notice, if we determine that you have violated these Terms of Service, provided false information, abused our messaging systems, or engaged in unlawful, inappropriate, or disruptive conduct.

Upon termination, you must stop using the Site and any content obtained from it.

11. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Kentucky, without regard to its conflict of laws principles.

Any disputes arising under these Terms shall be resolved in the appropriate courts or forums located in Kentucky, unless otherwise required by applicable law.

12. Changes to These Terms of Service

We may update these Terms of Service from time to time. The latest version will always be posted on our website with the current effective date. Your continued use of the Site and our services after any updates means you accept the revised Terms.

13. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Florence Hair Braiding
Phone: (502) 305-3488
Email: [email protected]
Website: https://florencehairbraiding.com

By using our website, booking forms, and services, you acknowledge that you have read, understood, and agreed to these Terms of Service.